REFUND POLICY
At CC Wedding Hire, we understand that wedding and event plans can sometimes change. As many of our ceremony pieces, floral installations and hire items are reserved exclusively for your event date, the following refund policy applies.
Booking Confirmation
A booking is confirmed once your signed agreement has been received and the 50% non-refundable booking deposit has been paid.
Booking Deposit
The booking deposit secures your event date and the hire items selected for your wedding or event. As these dates are reserved exclusively for you, all deposits are non-refundable.
Final Payment
The remaining balance is due 14 days prior to your event. If final payment is not received by the due date, CC Wedding Hire reserves the right to cancel the booking without refund of the deposit.
Cancellations
If you choose to cancel your booking:
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More than 30 days before your event – your deposit will be retained, however any payments made above the deposit may be refunded at the discretion of CC Wedding Hire, less any costs already incurred.
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Within 30 days of your event – all monies paid are non-refundable, as your items have been reserved and preparation has commenced.
Change of Date
If your wedding or event date changes, we will do our best to accommodate the new date, subject to availability. If we are available, your booking may be transferred. If we are unavailable for the new date, the cancellation policy will apply.
Changes to Hire Items
Requests to add or remove hire items should be made as early as possible. We will do our best to accommodate changes, however availability cannot be guaranteed. Reductions made within 14 days of your event may not be eligible for a refund.
Custom Faux Floral Orders
Any custom-designed faux floral arrangements or items created specifically for your wedding or event are made to order and are non-refundable once production has commenced.
Exceptional Circumstances
In the unlikely event that CC Wedding Hire is unable to fulfil your booking due to circumstances beyond our control, you will receive a full refund of any monies paid for services that cannot be provided.
Contact Us
If you have any questions regarding your booking or this Refund Policy, please contact us. We are always happy to discuss your individual circumstances and will do our best to assist wherever possible.
